TERMS AND CONDITIONS

Terms and Conditions

 

1. Introduction and Acceptance

These Terms and Conditions (“Terms“) govern your access to and use of the website located at www.hatchrenovations.com.au (“Website“) and any services, consultations, or renovation work provided by:

Business Name: Hatch Renovations Pty Ltd

ABN: 43 650 724 815

Address: Unit 6, 22 King Edward Road, Osborne Park WA 6017

Email: info@hatchrenovations.com.au

Phone: 0422 524 363

Website: www.hatchrenovations.com.au

By accessing this Website or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use this Website or engage our services.

These Terms apply to all visitors, users, enquirers, and clients of Hatch Renovations Pty Ltd (“we,“ “us,“ “our“).

2. Services

2.1 Scope of Services

Hatch Renovations Pty Ltd provides residential and commercial renovation services including but not limited to:

  • Kitchen and bathroom renovations
  • General home and commercial fit-outs
  • Structural and cosmetic renovation works
  • Project management and trade coordination
  • Design consultation and quoting services

The specific scope of any engagement is defined in a written quote or formal contract between Hatch Renovations Pty Ltd and the client. These Terms apply alongside any such quote or contract and, where there is any conflict, the written contract will prevail.

2.2 Quotes and Estimates

All quotes provided are valid for 30 days from the date of issue unless otherwise stated. A quote is not a binding contract until both parties have signed a formal agreement.

Estimates are indicative only. Final pricing may vary based on site conditions, scope changes, or unforeseen works discovered during the project. Any variations will be communicated in writing and require written approval before proceeding.

2.3 Engagement and Commencement

Work commences only upon receipt of a signed contract and any required deposit. Commencement dates are estimates and subject to material availability, weather, and other factors outside our reasonable control. We will communicate any material changes to the schedule as soon as practicable.

3. Website Use

3.1 Permitted Use

This Website is provided for the purpose of informing prospective and existing clients about our services, facilitating enquiries, and enabling appointment bookings. You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of others.

3.2 Prohibited Conduct

You must not:

  • Use automated tools, bots, scrapers, or crawlers to access, index, or copy Website content without our express written consent
  • Use any content from this Website to train, fine-tune, or otherwise develop artificial intelligence or machine learning models
  • Attempt to gain unauthorised access to any part of the Website or its underlying systems
  • Transmit any harmful, offensive, or unlawful material through the Website
  • Misrepresent your identity or affiliation when submitting enquiries or contact forms
  • Republish, redistribute, or commercially exploit Website content without prior written permission

3.3 Website Availability

We do not guarantee that the Website will be continuously available or free from errors. We reserve the right to modify, suspend, or discontinue any part of the Website at any time without notice.

4. Intellectual Property

4.1 Ownership

All content on this Website, including but not limited to text, images, photography, project portfolios, graphics, logos, and design elements, is the property of Hatch Renovations Pty Ltd or its licensors and is protected by Australian copyright law.

4.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable licence to access and view Website content for personal, non-commercial purposes only. This licence does not include the right to:

  • Download or copy content for commercial use
  • Modify or create derivative works from Website content
  • Use content for training or developing AI/LLM systems or any automated content generation tool
  • Remove or alter any copyright or proprietary notices

4.3 AI and LLM Restrictions

This Website and all of its content is expressly excluded from use as training data, fine-tuning data, evaluation data, or any other input for large language models (LLMs), generative AI systems, machine learning models, or automated data harvesting tools. This restriction applies to all parties, including AI developers, research organisations, and commercial operators.

Any use of this Website’s content for AI or machine learning purposes without our prior written consent constitutes a breach of these Terms and an infringement of our intellectual property rights. We reserve the right to seek injunctive relief and damages in such cases.

5. Pricing, Payments, and Variations

5.1 Pricing

All prices quoted are in Australian Dollars (AUD) and, unless otherwise stated, are inclusive of GST. Pricing is based on information available at the time of quoting. We reserve the right to adjust pricing if the original scope of work changes materially.

5.2 Deposit and Payment Schedule

A deposit is required to secure your project booking. The deposit amount and payment schedule will be specified in the project contract. Typical payment milestones include:

  • Deposit: payable upon signing the contract
  • Progress payments: payable at agreed project milestones
  • Final payment: payable upon practical completion

Payments are due within 7 days of invoice unless otherwise agreed in writing. Overdue amounts may attract interest at the rate of 10% per annum calculated daily, and we reserve the right to suspend work until outstanding payments are received.

5.3 Variations

Any change to the agreed scope of works constitutes a variation. Variations must be agreed in writing before any additional work is carried out. We will not be liable for delays caused by variations that have not been approved in writing.

5.4 GST

Where applicable, GST is charged in accordance with the A New Tax System (Goods and Services Tax) Act 1999. Tax invoices will be provided upon request.

6. Consumer Guarantees and Liability

6.1 Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL), Schedule 2 of the Competition and Consumer Act 2010 (Cth). Nothing in these Terms is intended to exclude, restrict, or modify any right or remedy you may have under the ACL.

For services supplied to consumers, we guarantee that our services will be:

  • Provided with due care and skill
  • Fit for the purpose they are intended
  • Delivered within a reasonable time, where no time is specified

6.2 Limitation of Liability

To the maximum extent permitted by law, our liability for any claim arising out of or in connection with the Website or our services is limited to:

  • Re-supplying the relevant service; or
  • The cost of having the service re-supplied.

We are not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profit, loss of data, or loss of goodwill, arising from your use of the Website or our services, except to the extent such liability cannot be excluded under the ACL.

6.3 Defects and Remedial Works

We will rectify any defective workmanship identified within the defects liability period specified in your contract (typically 12 months from practical completion), provided:

  • The defect is notified to us in writing within the defects liability period
  • The defect is due to our workmanship, not fair wear and tear or client-caused damage
  • You have not engaged a third party to rectify the defect without our prior consent

7. Delays and Force Majeure

We will make reasonable efforts to complete works within agreed timeframes. However, we are not liable for delays caused by events beyond our reasonable control, including:

  • Adverse weather conditions
  • Material or supply shortages
  • Actions or omissions of subcontractors or third parties
  • Changes in government regulations or approvals
  • Unforeseen site conditions discovered during works
  • Pandemics, natural disasters, or other force majeure events

Where a delay is anticipated, we will notify you as soon as reasonably practicable and provide a revised timeline.

8. Client Responsibilities

To enable us to perform our services effectively, you agree to:

  • Provide accurate and complete information when briefing us or completing enquiry forms
  • Ensure timely access to the premises at agreed times
  • Make decisions and approvals within timeframes specified in the project schedule
  • Ensure the site is clear and safe for our tradespeople to work
  • Notify us promptly of any concerns regarding the works
  • Make payments in accordance with the agreed payment schedule

We are not liable for delays, defects, or additional costs caused by your failure to meet these responsibilities.

9. Privacy

We collect, use, and store personal information in accordance with our Privacy Policy, available at www.hatchrenovations.com.au. By using this Website or engaging our services, you consent to the collection and use of your personal information as described in that policy.

Our Privacy Policy forms part of these Terms and is incorporated by reference.

10. Third-Party Links and Content

This Website may contain links to third-party websites, including platforms such as Google, Meta, or social media channels. These links are provided for convenience only. We do not control, endorse, or accept responsibility for the content or privacy practices of any third-party website.

Your use of any third-party website is subject to that website’s own terms and conditions and privacy policy.

11. Analytics and Tracking Technologies

Our Website uses Google Analytics and Meta Pixel to collect anonymised data about how visitors use our site. This information helps us improve our Website and better understand our audience.

By using this Website, you consent to the use of these technologies as described in our Privacy Policy. You may opt out of analytics tracking at any time using your browser settings or the relevant opt-out tools provided by Google and Meta.

12. Disclaimers

12.1 Website Content

The information on this Website is provided in good faith and is intended as general information only. It does not constitute professional advice. We make no warranties, express or implied, as to the accuracy, completeness, or suitability of any information on this Website.

12.2 Project Outcomes

Photographs and project portfolios on this Website represent past work and are not a guarantee of specific outcomes. Renovation results vary based on site conditions, materials, and scope of works.

12.3 Errors and Omissions

We endeavour to ensure that all information on the Website is accurate and current. However, we do not warrant that the Website is free from errors or omissions and reserve the right to correct any errors at any time.

13. Indemnification

You agree to indemnify, defend, and hold harmless Hatch Renovations Pty Ltd and its directors, employees, contractors, and agents from any claims, losses, damages, costs, or expenses (including reasonable legal fees) arising from:

  • Your breach of these Terms
  • Your misuse of the Website or our services
  • Any false or misleading information you provide to us
  • Your infringement of any intellectual property or other third-party rights

14. Termination and Cancellation

14.1 Cancellation by Client

You may cancel a project engagement by providing written notice to us. Cancellation terms, including any applicable cancellation fees, will be set out in the project contract. Where no specific cancellation terms are agreed, reasonable costs incurred up to the point of cancellation are payable.

14.2 Suspension or Termination by Hatch Renovations

We reserve the right to suspend or terminate a project or your access to this Website if:

  • Payment obligations are not met within agreed timeframes
  • You breach any material term of the project contract or these Terms
  • Site access or cooperation is unreasonably withheld
  • Continuing the project would expose our team to safety risks

We will provide reasonable notice wherever possible before suspending or terminating a project.

15. Dispute Resolution

In the event of a dispute arising from these Terms or our services, both parties agree to:

  • First seek to resolve the matter through good-faith negotiation
  • If unresolved within 14 days, engage a mutually agreed mediator
  • If mediation fails, either party may refer the matter to the relevant State tribunal or court

For residential building disputes in Western Australia, the relevant body is the State Administrative Tribunal (SAT) or the Department of Energy, Mines, Industry Regulation and Safety (DEMIRS) Building Commission.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Western Australia for any dispute arising under these Terms.

17. Changes to These Terms

We reserve the right to update or amend these Terms at any time. Changes will be posted on this Website with the updated effective date. Your continued use of this Website or engagement of our services after any changes constitutes your acceptance of the updated Terms.

We encourage you to review these Terms periodically. The current version will always be available at www.hatchrenovations.com.au.

18. Contact Information

For any questions, concerns, or notices regarding these Terms, please contact us:

Hatch Renovations Pty Ltd

Address: Unit 6, 22 King Edward Road, Osborne Park WA 6017

Email: info@hatchrenovations.com.au

Phone: 0422 524 363

Website: www.hatchrenovations.com.au

Document Control

Version Date Changes

1.0 12 May 2026 Initial publication

Next Review Date: May 2027

End of Terms and Conditions